Returns & Exchanges

At Lids Access Pass, we want you to love your headwear and apparel, which is why we offer a 30-day return window for all items in original, unworn condition. Whether you need a different size or a different style, our streamlined process ensures your satisfaction is always our top priority.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided by the portal and securely attach it to your original packaging.

• 3.
  Drop Off Package

  Take your package to any authorized carrier location or schedule a pickup to begin the transit back to our distribution center.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.