Frequently Asked Questions
Everything you need to know about your Lids Access Pass experience.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for all unworn headwear and apparel with original tags attached. Please note that custom-embroidered items are final sale.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Expedited and overnight shipping options are available at checkout.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You can request a change or cancellation within 30 minutes of placement by contacting our support team.
How do I know my hat size?
We provide a comprehensive sizing guide on every product page. Use a soft measuring tape around your head, just above the ears, to find your perfect fit in inches or centimeters.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.